Ditto on the above comments. I loathe the CP but if you play around with it enough you usually can get stuff done without having to contact support (although many help documents are out of date so you have to contact them for the 'new' way of doing simple tasks, made difficult by the user-unfriendly control panel interface). And just like everyone else said above the customer service is hit and miss. Sometimes I get great service, other times I wonder how that person got a job as an engineer there when they don't know the first thing about the product I am contacting them about.

The only positive thing I can say about Blacknight is that some of their support staff are very good. Unfortunately, some are terrible and don't have the knowledge of the platforms or the products to be able to support adequately.

The Blacknight control panel is terrible to use too. Quite possibly the most unintuitive admin panel I've ever tried to use.